The Growth of IT & BPM Industry Services and its Journey towards ‘Make in India’ – A Case Study

Abstract

Background/Purpose: Information Technology and Business Process Management (IT & BPM) Industry is considered to be one of the topmost service sectors in India with respect to the economic growth of the country, the job opportunities created and various other factors. With the changing scenario in the digital world, there is a need for the IT & BPM Industry to enhance its capabilities and take this sector forward to sustain the existing economy of the country and also increase employment opportunities. After being identified as one of the sectors to come under the ‘Make in India’ mission proposed by Prime minister Mr. Narendra Modi, this concern has taken a big leap towards improvement.

Objective: To study the growth and contribution of the IT & BPM Industry towards realizing ‘Make in India’ proposed by the Hon’ble Prime Minister of India, Sri Narendra Modi.

Design/Methodology/Approach: Presentation of information collected from various scholarly articles, web articles and also and analysis using SWOC framework.

Findings/Result: Based on the analysis of facts and figures and also by looking at the various scenarios of expansion of IT & BPM industry in India, it is seen that this industry has seen considerable growth and progress in various avenues such as creating employment opportunities and country’s economy. Few recommendations are also suggested to take the concept further.

Research limitations/implications: The study is limited to the IT & BPM Industry, though a total of 25 Industry sectors have been identified under ‘Make in India’.

Originality/Value: This paper focuses on the growth of the IT & BPM Industry and the factors that helped towards making ‘Make in India’ a reality. It also tells about the support given by Government to achieve the same.

Paper Type: A Research Case study paper on the growth of the IT & BPM Industry and realization of the ‘Make in India’ concept.