International Journal of Case Studies in Business, IT and Education (IJCSBE) <p><span lang="EN-IN"><strong>International Journal of Case Studies in Business, IT, and Education (IJCSBE) (ISSN - 2581-6942)</strong> is an international, </span><span lang="EN-IN">not-for-profit, </span><span lang="EN-IN">open-access bi-annual online Refereed journal that accepts research works from scholars, academicians, professors, doctorates, lecturers and corporate in their respective expertise of studies. The aim of IJCSBE is to publish peer reviewed research and review articles. The mission of this journal is to publish original contributions in its field to promote research in various disciplines. IJCSBE aims to bring pure academic research and more practical publications in the area of Business, Information Technology, and Education especially Case studies. </span><span lang="EN-IN">So it covers the full range of research applied to various sciences that meet the future demands. All submitted articles should report original, previously unpublished (experimental or theoretical or Case studies) research and results. All the submissions in the scope of IJCSBE will be peer-reviewed. All submissions are also checked for plagiarism. The length of the manuscript must be between five (5) to twenty (20) journal pages excluding references.</span></p> en-US (Managing Editor) (Ubitech Solutions Pvt Ltd.) Tue, 16 Mar 2021 10:46:10 +0000 OJS 60 Impact of COVID-19 Pandemic on Zomato: A Case Study <p>The advancement and use of smart-phones and internet resulted in improving online services.Zomato is a digital platform combining restaurants and an online food delivery systemlaunched in 2008. The implementation of Lockdown to slow down the spread of pandemicCOVID-19 resulted in badly affecting tourism, transport, economy, and hotel industry. Zomatofood delivery is recovering from the effect of COVID-19 at a rapid rate with ~80% recoveryin metro regions. The revenue in the fiscal year 2020 is increased by 105% and cost by 47%.The main objective of this paper is to understand online food delivery service by using a survey,how Zomato is operating in COVID-19, its effect on the culture of the hotel industry, theintroduction of contactless dinning and challenges. The evaluation of the company is doneusing the SWOT analysis.</p> Kiran Raj K M, Nandha Kumar K.G Copyright (c) 2021 Tue, 16 Feb 2021 00:00:00 +0000 Operational Resilience of the Indian IT-BPM Industry during the COVID-19 Pandemic – A Case Study <p>The whole world witnessed the COVID-19 outbreak in the initial months of the year 2020,including India that announced a nationwide lockdown to break the virus transmission chain.Total lockdown imposed in India laid restrictions not only on how people commute but alsofunctioning of all government, private and commercial establishments, except emergency andessential services. Travel and tourism, aviation, hospitality sectors and other industrialestablishments incurred a heavy loss throughout this lockdown period while only a fewIndustries were able to continue their functioning without violating the laws of the land.However, Information Technology and Business Process Management (IT-BPM) is one suchIndustry, which could exhibit operational resiliency in the wake of COVID-19 by providingwork from home option, which was indeed not a new concept for this technology industry. Itplayed a major role in creating a virtual workplace that could continue its operations byenabling one to be at a safe and comfort zone of their homes. Work from home would not havebeen successful without employee co-operation, relaxation in government regulations,technology advancement, etc. Over 32,000 registered information technology (IT) firmsoperate in the country. 7.9% of India's Gross domestic product (GDP) is contributed by the ITand BPM industries and about 41 lakh professionals are employed. Transitioning from aconventional work model to work from home model was not a simple task as it involved a lotof challenges like Information security threat, work life imbalance, psychological disorder, etcassociated with it. This paper examines the way how IT-BPM industry enabled the work fromhome model during initial days of pandemic. Further operational resilience, influencingaspects, financial status and latest industrial developments related to IT-BPM Industry havealso been studied. A systematic SWOC analysis has been conducted to understand thestrengths, weaknesses, opportunities and challenges to the IT-BPM industry during work fromhome model. Some recommendations are also made based on the SWOC analysis.</p> Yogish Pai U, Nandha Kumar K.G Copyright (c) 2021 Mon, 15 Feb 2021 00:00:00 +0000 E-Commerce to Multinational Conglomerate: Journey of Alibaba Group – A Case Study <p>The late 20th century witnessed a massive growth in the usage of Internet worldwide. Many eCommerce companies blossomed during this era. Realizing the need of having e-commercebusiness in China, got established by former English teacher Ma Yun, popularlyknown as Jack Ma, along with 17 other partners. During the dot com bubble burst, many of theUS based e-commerce companies’ either had to shut down or went bankrupts except Chinesebased as Chinese market was immune to the recession. Clear vision and intelligentleadership quality of Jack Ma turned e-commerce Company into a largest online commercecompany of China within a short span of time. Alibaba continued its journey of growth bothorganically and inorganically by acquiring other companies. Later in 2009 Alibaba groupentered into cloud computing business, and started to develop artificial intelligence solutionsto support its own platform and to solve complex real-world problems. Alibaba diversified itsrevenue sources by expanding business to different domains within two decades of its inceptionto reach US $72 billion. Presently, the Alibaba group has pioneered in consulting, e-commerce,finance, technology, artificial intelligence and many more. The study in this paper describeshow the Alibaba group continued its journey towards success along with business model, majorbusinesses, financial status and corporate social responsibility. To understand the strengths,weaknesses, opportunities and challenges of the Alibaba group, a methodical SWOC analysiswas conducted. Based on the SWOC analysis, some recommendations are also provided.</p> Yogish Pai U, Nandha Kumar K.G Copyright (c) 2021 Mon, 22 Feb 2021 00:00:00 +0000 Impact of Covid-19 Pandemic in the Automobile Industry: A Case Study <p>The automobile industry faces a significant problem due to slow down in economy/gross domesticproduct (GDP). The COVID-19 is affecting tourism, traveling and auto shows. It makes transportationsimple, easy, and secure by implementing new emerging technologies such as image processing,artificial intelligence, deep learning, and transforming from simple vehicles to smart &amp; autonomousvehicles. The study in this paper aims to analyse the market using sales/production data collected fromthe organization Internationale des Constructeurs d'Automobiles (OICA) across different regions,measures taken to overcome the recession caused by COVID-19 by analyzing similar situations andchallenges faced in smart/autonomous vehicle. The challenges faced by autonomous vehicles withreference to camera and processing of captured image/video processing are discussed. Analysis ofautomobile Sales/Production shows the connection between market and GDP/economy.</p> Kiran Raj K M, Nandha Kumar K.G, Kiran Raj K M Copyright (c) 2021 Mon, 22 Feb 2021 00:00:00 +0000 I-Three Learning Model (ITLM) to Improve Scholastic Performance- A Case Study <p>This manuscript introduces I-Three Learning Model (ITLM) intervention to build competency among scholastically backward children by facilitating easy input, processing and output of information. Child receives information through sensory path ways, learning ability is the capacity of the children to collect, process, retain and retrieve information. Children are unique in mental maturity and learning ability. Reasoning is influenced by the auditory, visual, kinaesthetic and tactile inputs. Competency of children with poor social and emotional skills, learning adjustment and academic performance can be improved by enriching their abilities connected to attention, self-learning, logical thinking, reasoning, adjustment, confidence, comprehension and problem solving. This manuscript is both descriptive and exploratory in nature. On the basis of standard Psychological Assessment, a child studying in the eight standard aged 14 years is identified to be poor in social and emotional skills, learning adjustment and academic performance. This case study is carried to derive the findings of these objectives and establishes that ITLM intervention has certainly improve capacity of receiving, processing and retrieving information in the children and recommends for the usage of model for building competency of scholastically backward students.</p> Gururaj Ganapati Gouda, Pradeep M. D., Laveena D’Mello, Ashvini K. A. Copyright (c) 2021 Thu, 18 Mar 2021 00:00:00 +0000 Profitability in Commercial Bank – A Case Study of Nepal <p><strong>Purpose:</strong> Banking in Nepal is under the process of being systematized. Foreign aid is believed as key component for development in Nepal. This study aims to assess the impact, contribution and relationship of size, loans and deposit, inflation and capital on the profitability of the banks.</p> <p><strong>Design/Methodology/Approach:</strong> Secondary data from 2013 to 2019 from seven commercial banks along with the survey as primary data were collected. The correlation and regression along with ratio analysis have been used to assure a contributory association among return on assets (ROA), return on equity (ROE) and net interest margin (NIM).</p> <p><strong>Findings/Result:</strong> The size of banks is in increasing trend. The decreasing trend of standard deviation showed that the size of Nepalese commercial banks has lower variation in the use of total assets as the year increases. There is a negative relation between ROA and ROE with loan ratio, deposit ratio and capital ratio, while there is positive relation with bank size and inflation. However, in case of NIM, bank size, loan ratio, deposit ratio and inflation exhibit a positive relation while the capital ratio shows the negative relationship with NIM. Majority of the respondents feel that the publication of financial reports is one of the major influencing factors of bank profitability.</p> <p><strong>Originality/Value:</strong> It is an empirical research to signify the contribution of Bank Size, Loan Ration, Deposit Ratio, Capital Ratio and Inflation as determinants of Profitability.</p> <p><strong>Paper Type:</strong> Analytical Business Research.</p> Anjay Kumar Mishra, Deepak Raj Kandel , Aithal P. S. Copyright (c) 2021 Thu, 13 May 2021 00:00:00 +0000 An Inverse Kinematics Demonstration of a Custom Robot using C# and CoppeliaSim <p><strong>Purpose: </strong>Inverse Kinematics (I.K.) is not as easy as Forward kinematics (F.K.), where we get a definite result. I.K. algorithm provides several possible solutions. From those finding the best solution is such a critical task. For standard robots which are commercially available in the market, the user is not concerned about I.K.'s complexity. They provide the control board and programming IDE to make it easy. However, when we develop a robotic arm from our D.H. parameter and driver board, complexity arises due to lots of difficulties for executing and successful completion. To make life easy, keeping CoppeliaSim background can eliminate the calculation overhead and get good results. The custom robot is running with less computation power. It may be a good approach. We are using C# for User Interaction. Following step by step, anyone can create a robust I.K. engine with little effort. The complete code is available in GitHub to test and experiment further.</p> <p><strong>Design/Methodology/Approach</strong>: The data are propagated through Interprocess communication. For the user interaction, we use visual studio IDE using the most accessible language, C#. The user interaction data are sent to another application, CoppeliaSim, which calculates inverse kinematics, and effective results are displayed through robotic arm movement.</p> <p><strong>Findings/Result: </strong>Implementing this procedure can get the excellent result of the robotics arm. Furthermore, by imposing the Value on the real robot, we can get effective results. It minimizes the research overhead on I.K. calculation.&nbsp;</p> <p><strong>Originality/Value: </strong>&nbsp;Without knowing I.K. calculation complexity, receiving the Value, we can apply it to the real robot. Two issues we can solve here. One is the calculation, and another one is experiment overhead.</p> <p><strong>Paper Type: </strong>Simulation-based Research.</p> Sudip Chakraborty, Aithal P. S. Copyright (c) 2021 Thu, 13 May 2021 00:00:00 +0000 Business Excellence through the Theory of Accountability <p><strong>Background/Purpose:</strong> <em>Theory of Accountability or Theory A is argued to be the best tool for enhancing organizational performance in the 21<sup>st</sup> century due to the relevance of its motivational and controlling factors with changing competitive environment of organizational business. </em></p> <p><strong>Objective:</strong> <em>To find the suitability and possibility of using the Theory of Accountability to improve organizational business excellence and to know its validity and superiority over other business excellence theories.</em></p> <p><strong>Design/Methodology/Approach<em>:</em></strong><em> Analysis of information collected from various scholarly articles and by using ABCD analysis framework.</em></p> <p><strong>Findings/Result: </strong><em>Based on the analysis, it is found that </em><em>the Theory of Accountability plays a founding stage to assured development of an organization by means of optimum performance through enhanced productivity and highest stakeholders performance leading to achieve business excellence. </em></p> <p><strong>Research limitations/implications: </strong><em>The analysis of using Theory of Accountability principles in organizational development in the 21<sup>st</sup> century complements the objective of organizations to achieve business excellence.</em></p> <p><strong>Originality/Value:</strong> <em>This paper fulfills a global need on how to achieve business excellence by implementing organizational human accountability.</em></p> <p><strong>Paper Type:</strong> <em>Explorative research based analysis.</em></p> Aithal P. S. Copyright (c) 2021 Fri, 21 May 2021 00:00:00 +0000 A Study on Evolving Digital Transformation in Indian Banking System <p><strong>Purpose: </strong><em>Industry analysis gives a broad idea of industry in terms of its objectives, resources as inputs and functions, products &amp;services as output. In this paper, we have studied various electronic payment systems practiced by the banking industry like card payments NEFT, RTGS, IMPS, and UPI. Analysis has been done on the value &amp;volume, growth of these digital payments over the last 5years. A comprehensive analysis of the evolving digital payments using the ABCD model is performed.</em></p> <p><strong>Design/methodology /Approach:</strong> <em>This industry analysis is the conceptual research case study. Analysis of digital payment is done using ABCD analysis. Data and information have been collected from various online open access sources using Google scholar, ResearchGate, RBI, GOI reports &amp; journals.</em></p> <p><strong>Finding/ Result:</strong> <em>Based on ABCD analysis the advantages and benefits of the digital payment mechanism are more prominent than constraints and disadvantages. It is found that digital E-payments are very useful in the current scenario.</em></p> <p><strong>Originality value:</strong> <em>This paper analyses and interprets the digital payment system of the banking industry in terms of its current status and future opportunities. Based on findings, recommendations are presented.</em></p> <p><strong>Paper type:</strong> <em>A Research case study paper on Evolving digital payment systems of the banking industry.</em></p> Vidya M., Shailashri V. T. Copyright (c) 2021 Mon, 24 May 2021 00:00:00 +0000