IT Consulting and Software Services by Outsourcing Makes a Company World LeaderA Case Study of Infosys Ltd.

Abstract

Infosys Limited is an Indian multinational IT company, located its headquarters inBengaluru, Karnataka, and established in the year 1981, which offers informationtechnology, Business consulting and outsourcing services. It was founded by sevenengineers with an investment of 250 dollars in India. In 2018-19, Infosys secured fifth rankGlobally for IT services. Its brand value increased by 8% to $6.5 billion. N. R.Narayanamurthy(CEO) was leading the company since its establishment till 2014, for 21years. Its market cap amounted to 46.52 billion dollars on March 29, 2019.In 2019, it has228,123 employees working at different roles and campus, all over the world. Infosys offersdevelopment of software, repairs, and autonomous support services to economics, insurance,production, and businesses. Infosys planned to reduce the amount of work done on site bytheir manpower travelling visas in the United States by shipping more work overseas. Bythis way, Infosys aims to protect and improve margin benefits. The charges for onsiteprojects are 3-4 times more than those delivered out of India. Infosys has nearly 25% workperformed onsite and remaining from India. Forrester research has used Forrester wavemethodology to classify Infosys as a leader in easy offshore capacities. The study alsoreviewed that Infosys, using a low-cost GDM or offshore delivery model, is the biggest ofthe six in terms of income for application-related services. This case study focused onvarious goals— business vs. operational metrics, profit vs. saving cost, and decreased serviceneeds vs. better customer service. This Case study also helps to explore the strategies andadvantages of providing IT services in terms of economic development and client demand.